Privacy Policy
**Last Updated: September 15, 2025**
**Isaac Americas** (“we,” “us,” or “our”), a translation services provider based in Quito, Ecuador, operates the website www.isaacamericas.com (the “Website”). This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding personal information when you visit our Website or engage our translation services for Christian organizations. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the United Kingdom General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and Ecuador’s Organic Law on Personal Data Protection. **We do not sell your personal information or use it for any purpose other than delivering our translation services.** By accessing our Website or engaging our services, you consent to the practices described in this policy.
1. Information We Collect
We collect minimal personal information necessary to provide our translation services. The types of information we collect include: **a. Information You Provide Directly** - **Contact Information**: Name, email address, and project details provided when you submit inquiries via Google Forms embedded on our Website or contact us directly at info@isaacamericas.com. - **Translation Submissions**: Information submitted for translation projects, such as manuscript excerpts or project details, which may include personal data (e.g., author names or contact details within documents). **b. No Automatic Collection** We do not collect information automatically, such as IP addresses, device information, or browsing behavior, nor do we use cookies or other tracking technologies. **c. No Third-Party Data** We do not collect personal information from third parties, such as social media platforms or public sources.
2. How We Use Your Information
We use your personal information solely for the following purposes: - **Service Delivery**: To respond to inquiries, communicate with you about translation projects, and provide translation services to Christian organizations. - **Project Management**: To process and manage translation requests, including handling submitted manuscripts or documents securely. - **Legal Compliance**: To comply with applicable legal obligations, such as responding to lawful requests or maintaining records as required by law. **We do not use your information for marketing, advertising, analytics, or any purpose other than delivering our services.
3. How We Share Your Information
We do not sell, trade, or share your personal information with third parties**, except as described below: - **Service Providers**: We use Google Forms to collect inquiry data, which is stored in Google Cloud (USA). Google acts as a data processor and is subject to strict confidentiality and security obligations as outlined in Google’s Privacy Policy (available at [https://policies.google.com/privacy](https://policies.google.com/privacy)). - **Payment Processors**: Payments are processed by secure third-party services, PayPal (USA) and Payphone (operated by Banco Produbanco, Ecuador). We send payment links directly to customers via email and do not collect, store, or process payment information, such as credit card details, on our Website or systems. PayPal’s Privacy Statement is available at [https://www.paypal.com/us/legalhub/privacy-full](https://www.paypal.com/us/legalhub/privacy-full). Payphone’s privacy information is governed by Banco Produbanco’s policies (available at [https://www.produbanco.com.ec/](https://www.produbanco.com.ec/)). - **Legal Obligations**: We may disclose personal information if required by law, such as in response to a court order, subpoena, or government request. - **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards to ensure continued protection. **We do not share anonymized or aggregated data.
4. Legal Basis for Processing
We process personal information in accordance with applicable data protection laws, including the UK GDPR and Ecuador’s Organic Law on Personal Data Protection. For users in the United Kingdom, we rely on the following legal bases: - **Consent**: When you voluntarily provide information via Google Forms or email to engage our services. - **Contractual Necessity**: To fulfill our obligations in providing translation services, such as managing project submissions. - **Legal Obligation**: To comply with applicable laws or regulations, such as record-keeping requirements in Ecuador or other jurisdictions. For users in Canada (PIPEDA) and California (CCPA), we ensure transparency and limit processing to the purposes outlined above.
5. Your Rights and Choices
Depending on your jurisdiction, you have the following rights regarding your personal information: **a. General Rights (UK GDPR, PIPEDA, Ecuador’s Organic Law)** - **Access**: Request a copy of the personal information we hold about you. - **Rectification**: Correct inaccurate or incomplete information. - **Erasure**: Request deletion of your personal information, subject to legal exceptions (e.g., record-keeping obligations). - **Restriction**: Request that we limit the processing of your data. - **Data Portability**: Receive your data in a structured, machine-readable format. - **Objection**: Object to processing based on legitimate interests (not applicable, as we only process data for service delivery). **b. California Residents (CCPA)** - **Right to Know**: Request details about the categories of personal information we collect, use, or disclose. - **Right to Delete**: Request deletion of your personal information, subject to exceptions. - **Right to Non-Discrimination**: We will not discriminate against you for exercising your CCPA rights. - **Right to Opt-Out**: Not applicable, as we do not sell personal information. To exercise these rights, please contact us at: - **Email**: info@isaacamericas.com - **LinkedIn**: Isaac Americas We will respond to requests within 30 days for UK GDPR, PIPEDA, and Ecuador’s Organic Law, or 45 days for CCPA. If you have concerns about data collected via Google Forms, we will assist in addressing your request, including coordinating with Google where necessary.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including: - **Secure Storage**: Inquiry data collected via Google Forms is stored in Google Cloud (USA), which employs industry-standard encryption and access controls. - **Website Hosting**: Our Website is hosted by Network Solutions (USA), which provides secure servers to protect data. - **Translation Submissions**: Manuscripts or documents submitted for translation are handled securely and accessed only by authorized personnel to ensure confidentiality. - **Payment Security**: Payments are processed by PayPal and Payphone, which use secure encryption and comply with industry standards. We do not store payment information. While we strive to protect your data, no system is entirely secure, and we cannot guarantee absolute security. We take all reasonable steps to minimize risks of unauthorized access, disclosure, or loss.
7. Data Retention
We retain personal information only for as long as necessary to provide our services or comply with legal obligations: - **Contact Information**: Data from inquiries (e.g., name, email, project details via Google Forms or email) is retained for 30 days after the inquiry is resolved, unless legally required otherwise. - **Translation Submissions**: Project-related data, such as manuscripts, is retained for the duration of the translation project (up to 4 months) and deleted within 30 days after completion, unless otherwise agreed with the client or required by law.
8. International Data Transfers
As a business based in Quito, Ecuador, we may transfer personal information to the United States, where our Website is hosted by Network Solutions and inquiry data is stored in Google Cloud. For users in the United Kingdom (UK GDPR), we ensure compliance with data protection requirements by using Standard Contractual Clauses (SCCs) or other approved mechanisms to safeguard your data during transfers. We work with Google and Network Solutions to ensure appropriate protections are in place, as outlined in their respective privacy policies ([Google](https://policies.google.com/privacy), [Network Solutions](https://www.networksolutions.com/legal/privacy-policy)).
9. Third-Party Services
**Google Forms**: Our Website uses Google Forms to collect inquiries (name, email, project details). Data submitted via Google Forms is stored securely in Google Cloud (USA), subject to Google’s privacy and security policies ([https://policies.google.com/privacy](https://policies.google.com/privacy)). We do not control Google’s data practices but ensure they align with our commitment to protecting your information. **Payment Processors**: Payments are processed by PayPal (USA) and Payphone (operated by Banco Produbanco, Ecuador), which handle payment data securely in accordance with their privacy policies ([PayPal](https://www.paypal.com/us/legalhub/privacy-full), [Banco Produbanco](https://www.produbanco.com.ec/)). We send payment links directly to customers via email and do not collect or store payment information. **Website Hosting**: Our Website is hosted by Network Solutions (USA), which provides secure hosting services in accordance with its privacy policy ([https://www.networksolutions.com/legal/privacy-policy](https://www.networksolutions.com/legal/privacy-policy)). Our Website may include links to third-party platforms, such as LinkedIn (User: Isaac Americas). We are not responsible for the privacy practices of these platforms. Please review their privacy policies before interacting with them.
10. Children’s Privacy
Our Website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated by posting the updated policy on our Website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: **Isaac Americas** **Email**: info@isaacamericas.com **LinkedIn**: Isaac Americas **Address**: Quito Metropolitan District, Ecuador, ZIP 170135. For UK GDPR, PIPEDA, or Ecuador’s Organic Law inquiries, you may contact us at the above email. We are committed to addressing your requests promptly and within the timeframes required by law (30 days for UK GDPR, PIPEDA, and Ecuador’s Organic Law; 45 days for CCPA).