Terms of Service 

**Last Updated: September 15, 2025**

Isaac Americas (“we,” “us,” or “our”), a translation services provider based in Quito, Ecuador, operates the website www.isaacamericas.com (the “Website”). These Terms of Service (“Terms”) govern your access to and use of our Website and the translation services we provide to Christian organizations (“Services”). By accessing our Website or engaging our Services, you (“you” or “Client”) agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services. 

1. Scope of Services

1.1 **Services Provided**: Isaac Americas provides professional translation services for manuscripts, documents, or other materials submitted by Clients, primarily Christian organizations in the United States, Canada, and the United Kingdom. Services include translation of text into specified languages as agreed with the Client.

1.2 **Service Requests**: Clients may request Services by submitting inquiries via Google Forms on our Website (collecting name, email, and project details) or by contacting us directly at info@isaacamericas.com. We will provide a quote and estimated timeline based on the project details.

1.3 **Service Limitations**: We reserve the right to refuse or terminate Services if the content submitted is illegal, offensive, or otherwise violates these Terms or applicable laws.

2. Client Responsibilities

2.1 **Accurate Information**: You agree to provide accurate and complete information when submitting inquiries or project details, including the scope of the translation project and any specific requirements.

2.2 **Content Ownership**: You represent and warrant that you have the legal right to submit materials for translation (e.g., manuscripts, documents) and that such materials do not infringe on third-party rights, including copyrights, trademarks, or other intellectual property rights.

2.3 **Content Compliance**: You agree not to submit content that is unlawful, defamatory, obscene, or otherwise objectionable. We may refuse to translate content that violates these Terms or applicable laws.

3. Payment Terms

3.1 **Payment Process**: Payments for Services are processed through secure third-party payment processors, PayPal (USA) and Payphone (operated by Banco Produbanco, Ecuador). We will send payment links to Clients via email upon agreement of the project scope and fees.

3.2 **Payment Terms**: Payment is due upon receipt of the payment link unless otherwise agreed in writing. All fees are quoted in [USD or local currency, to be confirmed]. Failure to make timely payment may result in delays or suspension of Services.

3.3 **No Refunds**: Payments are non-refundable once translation work has commenced, except as agreed in writing or required by applicable law.

3.4 **Taxes**: Clients are responsible for any applicable taxes, duties, or fees associated with the Services, unless otherwise specified (There are no direct taxes applied to this service).

4. Confidentiality

4.1 **Client Materials**: We treat all materials submitted for translation (e.g., manuscripts, documents) as confidential. We will not disclose or use your materials for any purpose other than providing the Services, except as required by law or with your consent.

4.2 **Security Measures**: We implement reasonable measures to protect your materials, including secure storage and access limited to authorized personnel. Materials are stored for the duration of the project (up to 4 months) and deleted within 30 days after completion, as outlined in our Privacy Policy.

4.3 **Non-Disclosure**: If a separate Non-Disclosure Agreement (NDA) is executed between you and Isaac Americas, its terms will supplement these Terms.

5. Intellectual Property

5.1 **Client Ownership**: You retain all intellectual property rights in the materials submitted for translation. The translated content remains your property, subject to payment of all agreed fees.

5.2 **Our Rights**: We retain ownership of our proprietary processes, tools, and methodologies used to provide the Services. You are granted a non-exclusive, non-transferable license to use the translated content for your intended purpose.

5.3 **No Infringement**: You agree that your materials do not infringe on third-party intellectual property rights. We are not responsible for verifying the legality of submitted content.

6. Limitation of Liability

6.1 **Service Quality**: We strive to provide accurate and high-quality translations but do not guarantee perfection. Minor errors or stylistic differences do not constitute a breach of these Terms.

6.2 **Liability Cap**: To the fullest extent permitted by law, our liability for any claim arising from the Website or Services (e.g., errors, delays, or breaches) is limited to the amount paid by you for the specific Service giving rise to the claim.

6.3 **No Indirect Damages**: We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Website or Services.

6.4 **Force Majeure**: We are not liable for delays or failures to perform due to events beyond our reasonable control, such as natural disasters, internet outages, or government actions.

7. Termination of Services

7.1 **By Client**: You may terminate a Service request before work begins by notifying us at info@isaacamericas.com. Once translation work has commenced, termination is subject to payment for work completed.

7.2 **By Us**: We may terminate or suspend Services if you violate these Terms, fail to make payment, or submit unlawful content. We will notify you of termination and provide a refund for unperformed Services, if applicable.

8. Privacy and Data Protection

8.1 **Privacy Policy**: Our collection, use, and protection of personal information (e.g., name, email, project details) are governed by our Privacy Policy, available at www.isaacamericas.com. By using our Website or Services, you acknowledge and agree to the Privacy Policy.

8.2 **Data Use**: We use your information solely to provide the Services and do not sell or share it beyond what is necessary (e.g., with Google for form storage or PayPal/Payphone for payments).

9. Governing Law and Dispute Resolution

9.1 **Governing Law**: These Terms are governed by and construed in accordance with the laws of Ecuador, without regard to its conflict of law principles.

9.2 **Dispute Resolution**: Any disputes arising from these Terms or the Services will be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to the exclusive jurisdiction of the courts in Quito, Ecuador, unless otherwise required by law.

10. Changes to These Terms 

We may update these Terms to reflect changes in our practices or legal requirements. Significant changes will be posted on our Website with a revised “Last Updated” date. Your continued use of the Website or Services after such changes constitutes acceptance of the updated Terms.

11. General Provisions

11.1 **Entire Agreement**: These Terms, together with our Privacy Policy and any written agreements (e.g., NDAs), constitute the entire agreement between you and Isaac Americas regarding the Website and Services.

11.2 **Severability**: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.3 **No Waiver**: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

11.4 **Assignment**: You may not assign these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

12. Contact Us

For questions, concerns, or requests regarding these Terms or our Services, please contact us at: **Isaac Americas** **Email**: info@isaacamericas.com **LinkedIn**: Isaac Americas **Address**: Quito Metropolitan District, Ecuador, ZIP 170135.